Terms of purchase and ordering of goods in the online store eleganceaqua.com natural / legal persons
Before placing an order in the online store, please read these terms and conditions carefully. Please note that these terms and conditions determine the terms and conditions of the Purchase and Sale Agreement between the Buyer (natural person) and the Seller.
The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Please read it carefully and make sure that all provisions of the Privacy Policy are clear and acceptable.
Definitions
1.1. The seller is SIA GRETO, unified registration number 40003453906, VAT registration number LV 40003453906, legal address: Republic of Latvia, ul. Bauskas 16D, Riga, LV-1004.
1.2. Buyer – a legal entity or an adult and capable natural person who purchases goods and/or services in the Online Store or uses the Online Store and plans to purchase goods and/or services from the Seller for personal, family or household needs and for purposes related to business or professional activity.
1.3. Registered user – a person who has filled out the registration form on the Site eleganceaqua.com provided the necessary data, consented to the processing of personal data and confirmed familiarization with the Seller's privacy policy.
1.4. Online store – the Seller's online store, which is available on eleganceaqua.com website.
1.5. Purchase Agreement – a distance contract concluded between the Buyer and the Seller for the purchase and sale of goods offered in the Online Store, which is considered concluded in accordance with the procedure specified in Clause 2.4.
1.6. Terms and Conditions – these Terms and Conditions for the distance purchase and sale of goods offered in the Online Store (Purchase Agreement).
1.7. Order – an order of goods placed in the Online Store, which includes all the goods that the Buyer wants to purchase from the Seller and which are indicated in the same order.
Making
2.1. The order in the online store can be placed as registered users at any time of the day.
2.2. Before placing an Order, the Buyer is obliged to familiarize himself with these Terms and the Privacy Policy of the Online Store. When the Buyer places an Order in the Online Store, it is considered that the Buyer has read the Terms and Privacy Policy and agreed to the terms of the Purchase and Sale Agreement, as well as the Buyer confirms that he/she undertakes to accept the ordered goods.
2.3. In order to purchase the Goods, the Buyer places an Order in the Online Store by adding the Goods to the shopping cart, indicating the method of delivery and payment, and confirms the purchase by clicking on the "Buy" button. The Buyer is responsible for the correctness and completeness of the data provided in the Order. If, after placing the Order, the Buyer finds that the entered data is incorrect and/or incomplete, the Buyer must immediately contact the Seller's customer support service by e-mail: contact@eleganceaqua.lv.
2.4. It is considered that the Buyer and the Seller have concluded the Purchase Agreement if the Buyer:
(i) place an Order in the Online Store in accordance with these Terms;
(ii) confirm that the Terms have been read, select the method of receipt of the Order, the method of payment and confirm the shipment of the Order;
(iii) The Seller confirms the Buyer's Order by sending the Order confirmation to the e-mail address specified by the Buyer.
2.5. The Seller has the right not to confirm the Buyer's Order if the Buyer has not fulfilled all the terms of the order of the Goods, if the Seller does not have the goods ordered in stock that the Buyer wishes to purchase, if the Buyer has not confirmed his consent to the Terms and Conditions, if the Seller believes that the Buyer participates in wholesale purchases, or due to a technical error related to the price indicated in the Online Store and / or for other reasons, of which the Buyer will be informed individually.
2.6. If the Seller is unable to sell the goods or the circumstances specified in clause 2.5 arise (the goods are not in stock, the price indicated in the Online Store is erroneous), the Seller shall inform the Buyer thereof and return to the Buyer the money paid by him for the ordered product, which the Seller cannot deliver/sell. When only part of the Order goods is available, the Seller contacts the Buyer and the parties agree on the procedure for receiving the Order. In such cases, the Seller is released from liability related to non-delivery/non-sale of goods.
2.7. When ordering goods in certain categories, at the time of receipt of the Order, the design/color of the product may differ from the image of the online store. The manufacturer can change different products (i.e. products with the same product code, but different color/design variations). For assortment goods, the Seller cannot guarantee the color and design that the Buyer saw in the image of the Online Store when ordering this type of goods. The warehouse chooses different variations of the color/design of the goods, and such a difference does not constitute a defect in the goods or non-compliance with the contract of sale.
2.8. The Contract of Sale shall be deemed concluded when the Goods have been handed over to the Buyer in accordance with the procedures described in the Regulations of the Republic of Latvia and the applicable regulatory enactments.
2.9. Documents for the sale of goods are sent to the Buyer in electronic form to the e-mail address specified by the Buyer after placing and confirming the Order.
2.10. If the Buyer partially or fully does not agree with the Terms, it is not possible to purchase goods and/or services in the Online Store.
Payment terms
3.1. Prices of goods are in euro and include value added tax of 21% (twenty-one percent). The price of the product does not include the cost of delivery.
3.2. The Buyer undertakes to pay for the goods ordered in the Online Store.
3.3. In the online store, the Buyer can pay by bank transfer.
3.4. If you choose to pay for the order by bank transfer, the order will be sent only after receiving full payment.
3.5. In cases where the Buyer exercises the right of withdrawal provided for in clause 5 and/or returns goods that do not comply with the Purchase Agreement, the Seller shall refund the money paid to the Buyer in the same way as it was received.
Delivery and receipt of goods
4.1. The goods ordered in the online store can be received from Omniva, DPD, Venipak parcel machines or by courier. Read more about the methods of receiving and delivering your order here in the "Delivery" section.
4.2. When choosing to deliver goods by courier, the Buyer must indicate the available contact phone number and ensure the acceptance of the Order. On the day of delivery, the Buyer or the person indicated by him (the recipient of the Order) must call the contact number specified in the Order, otherwise the delivery will be automatically postponed to the next business day and after 3 (three) unsuccessful delivery attempts will be completely canceled, but the Order will be canceled. Delivery of orders may be delayed during the holidays and campaigns.
4.3. The fact of receipt of the cargo shall be confirmed by:
- if the Courier receives the Order on the recommendation of the Seller, the Buyer's signature in the electronic terminal of the Courier/Order sender or the courier's delivery note, taking into account the current epidemiological safety requirements;
- upon receipt of the Order in the parcel machine, entering the Buyer's code to delete the Order;
- upon receipt of the Order from the carrier offered by the Seller – the Buyer's signature on the Goods sales documents or the carrier's delivery notes, taking into account the current epidemiological safety requirements;
4.4. If damage to the packaging is detected at the time of delivery, the recipient of the Order must immediately check the content of the Order together with the courier and, in case of damage, ask the courier to draw up a report on the damaged Order. The recipient has the right to return the damaged parcel to the courier or keep it if the damage is insignificant. In any case, the Buyer must contact the customer support service of the Online Store within 1 (one) working day from the date of receipt of the parcel and inform about the current situation by sending a letter to e-mail: contact@eleganceaqua.com.
4.5. If at the time of receipt of the Order damage to the packaging is detected in the parcel machine, the recipient of the order must immediately submit a claim by contacting the operator of the Online Store and report the situation by sending a letter to e-mail: contact@eleganceaqua.com.
4.6. The Buyer is obliged to check the packaging, quantity, quality and configuration of the Goods within 3 (three) working days from the date of receipt of the Order. If the Buyer detects damage or defects to the Goods, the Buyer must immediately, but not later than within 3 (three) working days from the date of receipt of the Order, send a photo(s) with clearly visible damage and the number of the damaged part (part) of the goods in accordance with the attached assembly instructions (if any), as well as a description of the problem by sending a letter to e-mail: contact@eleganceaqua.com The Seller's customer support service will contact the Buyer within 3 (three) business days to resolve the situation. If the Buyer fails to fulfil this obligation within the specified period and does not submit a claim to the Seller, it is assumed that the packaging of the goods is in correct condition, quantity, quality, assortment, accessories and equipment comply with the provisions of the Agreement Purchase and sale and description of the product in the online store.
Return of goods
5.1. When purchasing goods in the Online Store, the Buyer has the right to exercise the right of withdrawal and unilaterally withdraw from the Purchase and Sale Agreement within 14 (fourteen) days from the day when the Buyer (or the recipient of the Order) has received the Order (hereinafter – the Withdrawal Period), as well as to return the goods purchased in the Online Store back to the Seller after receiving the money paid for the returned product. The cost of returning the goods shall be borne by the Buyer.
5.2. If, when placing an Order, the Buyer has clearly expressed a wish to use a delivery method that is not the cheapest standard delivery method offered by the Seller, the Seller has the right not to reimburse the Buyer for additional delivery costs.
5.3. The Buyer must inform the Seller about his decision to exercise the right of withdrawal before the expiry of the withdrawal period by writing to e-mail: contact@eleganceaqua.com by calling customer support on +371 27992575.
5.4. The Buyer may not exercise the right of withdrawal in the following cases:
5.4.1. The Buyer has opened the packaging of the Goods, which cannot be returned for health and hygiene reasons (the list of other goods that cannot be returned can be found below).
5.4.2. The Buyer has used the purchased Goods for a purpose and scope other than to find out the nature, properties and operation of the Goods;
5.4.3. the product is damaged/changed after delivery of the Order to the Buyer (or the recipient of the Order).
Buyer's warranty and rights in case of non-conforming goods
6.1. If the Buyer believes that the goods purchased in the Online Store do not comply with the provisions of the Purchase Agreement, the Buyer has the right to submit a complaint in accordance with the procedures specified in regulatory enactments by sending an e-mail to: contact@eleganceaqua.com. In the application, the Buyer must attach a document confirming the purchase of the goods, indicate the defect of the goods and provide other evidence, for example, photos of the product. For more information on non-compliance with the terms and conditions of the Agreement, see the section "Warranty and Complaint Resolution".
6.2. The Buyer has the right to submit a claim to the Seller in relation to the non-conformity of the goods with the provisions of the Purchase Agreement within 2 (two) years from the date of receipt of the Order or longer, if the product has been granted an additional warranty period and a written warranty confirmation has been received from the Seller. Guarantee and resolution of complaints".
6.3. Upon receipt of the claims or notifications specified in Paragraphs 6.1 and 6.2 of these Terms, the Seller shall evaluate their validity and provide a reply within 14 (fourteen) days from the date of receipt of the relevant claim or notification by sending a reply to the e-mail address specified by the Buyer.
6.4. The Seller has the right to reject the Buyer's claim or notification of non-conformity of the purchased product with the provisions of the Purchase Agreement if the terms of operation of the goods have been violated, i.e. the product has been used for a purpose other than the intended purpose.
6.5. Consumer disputes are resolved out-of-court by the Commission for Out-of-Court Settlement of Consumer Disputes (address: Brivibas street 55, Riga, Latvia, LV-1010) – http://www.ptac.gov.lv/lv.
6.6. The Buyer may submit requests or complaints regarding the goods purchased in the Online Store to the Consumer Dispute Resolution Platform.
Final provisions
7.1. These Terms and the relations of the parties in accordance with these Terms are governed by the laws of the Republic of Latvia and interpreted on the basis of the laws of the Republic of Latvia.
7.2. Disputes arising from or related to these Terms, their violation, termination or validity shall be finally resolved in accordance with the procedures specified in the legislation of the Republic of Latvia.
7.3. The Seller reserves the right to unilaterally amend these Terms by notifying Registered Users, sending a notification by e-mail and publishing the current version of the Terms in the Online Store. Each time the goods are ordered for the purpose of concluding the Purchase and Sales Agreement, the version of the Terms and Conditions that will be in force on the day of conclusion of the Purchase and Sales Agreement will apply between the Seller and the Buyer.
7.4. This Regulation shall come into force on 1 March 2024.